Frequently Asked Questions

1. Connect PC and printer by RS232, USB, parallel or Ethernet cable. Turn on the printer.
2. Double click on the Diagnostic utility icon  to start the software. 
   You can get this tool from the driver CD or to download from our website.
3. Select the PC interface connected with bar code printer then chick the “Setup” button. (Default setting is USB interface)



4. Click the “Factory Defaut” button.

   

5. The printer will initialize the settings and restore the settings to factory default.

1. Connect PC and printer by RS232, USB, parallel or Ethernet cable. Turn on the printer.
2. Double click on the Diagnostic utility icon  to start the software. 
   You can get this tool from the driver CD or to download from our website.
3. Select the PC interface connected with bar code printer then chick the “Setup” button. (Default setting is USB interface)



4. Click the “Configuration Page” button.

   

5. The printer will print current printer configuration to the label for self-test.

1. Connect PC and printer by RS232, USB, parallel or Ethernet cable. Turn on the printer.
2. Double click on the Diagnostic utility icon  to start the software. 
   You can get this tool from the driver CD or to download from our website.
3. Select the PC interface connected with bar code printer then chick the “Setup” button. (Default setting is USB interface)



4. Click the “Calibrate Sensor” button.

   

5. Select the media type (Gap/Black mark/Continue) and calibration type (Auto/Manual) to calibrate the sensor specified in the printer setup group media sensor field.
   For the general media you only need to select the media type then click the “Calibrate” button.

   

6. For gap or black mark type media, the printer will feed 2 to 3 labels to calibrate the sensor sensitivity automatically. 
   For continue media, the printer will not feed the label to calibrate the sensor sensitivity automatically.

Yes, the above models support DiagTool. DiagTool V1.19 is supported  since firmware V6.60 and later versions. DiagTool V1.28 is supported since firmware V6.78 and later versions.

No, TTP-243 Plus series does not support DiagTool utility.

Case I : Download files to flash and clear
A. Download files:
1. Press Alt + D keys.
2. Press downward (↓) key to select "DOWNLOAD FILES".
3. Press Enter key, you will see "DOWNLOAD PROGAM WAITTING DATA..." message on LCD.
4.  In Dos mode C:copy filename/b com1.

B. Delete files:
1. Press Alt + D keys.
2. Press downward (↓) key to select "ERASE FILES".
3. Press Enter key, you will see "ARE YOU SURE TO KILL ALL FILES? (Y/N)" message on LCD.
4. Press Y key. You can erase all of the flash files.

Case II : Download files to SRAM and clear
A. Download files:
1. In Dos mode
    C:copy filename/b com1

B. Delete files:
1. Press Alt + F2 keys.
2. Press downward (↓) key to select the file that you would like delete, press "CLEAR", you will see "DELETE FILE? (Y/N)" message on LCD.
3. You can erase single file in the SRAM.

 Example program:

DOWNLOAD "OPEN1.BAS"

SIZE 4.00,4.00

GAP 0.12,0.0

CLS

SPEED 2

DENSITY 13

SET CUTTER OFF

SET PEEL OFF

SET DEBUG LABEL

DIRECTION 0

REFERENCE 0,0

OPEN "DATA1",1

SEEK 1,0 :B

READ 1,ITEM$,PRICE,QTY TEXT 10,10,"4",0,1,1,"

OPEN, READ, EOF() COMMAND

TEST" BOX 98,48,502,514,2 A$="ITEMS:"+ITEM$ B$="PRICE:"+STR$(PRICE)

C$="QTY:"+STR$(QTY) TEXT 128,114,"2",0,1,1,A$

TEXT 130,198,"2",0,1,1,B$ 

EXT 132,268,"2",0,1,1,C$

BARCODE 132,365,"39",96,1,0,2,4,"PRICE-2000"

PRINT 1

I=EOF(1)

IF I=0 THEN GOTO B

EOP

MOVE

Example of data file:

DOWNLOAD "DATA1",59,

COMPUTER 2000 15

MONITOR 3000 30

KEYBOARD 4000 40

Note:

1. Each data field is separated by 0Dh and 0Ah.

2. Please download the program file to printer first then send the data file DATA1 to printer.

To print label file, please enter following command to recall program.

C:>COPY CON LPT1

OPEN1

C:>

Please follow the steps below to change the printer baud rate:

1. Enter Windows command prompt mode.

2. Type following command

C:>COPY CON LPT1

SET COM1 9600,N,8,1

C:>

For more information about SET COM1 command, please refer to TSPL/TSPL2 programming manual

 For TSPL:

1. Start windows command prompt mode

2. Send the file header to printer 

DOWNLOAD "FILENAME", FILESIZE,...

3. Save the downloaded file

MOVE 

or 

DOWNLOAD F, "FILENAME", FILESIZE,...

(2) Save to flash memory module

REDRAW "FILENAME", FILESIZE,...

For TSPL2:

1. Start windows command prompt mode

2. Send the file header to printer 

DOWNLOAD "FILENAME", FILESIZE,...

3. Save the downloaded file

(1) Save to flash memory

MOVE 

or 

DOWNLOAD F, "FILENAME", FILESIZE,...>

(2) Save to flash memory module

DOWNLOAD E "FILENAME", FILESIZE,...

For more information, please refer to TSPL/TSPL2 programming manual.

It can be used with Windows 7, but we recommend to upgrade the software to BarTender UltraLite V9.2.

This is the BarTender software issue. BarTender V8.01 supports up to 65 inches only. Since BarTender V9.2, it supports label size up to 90 inches.

Due to BarTender UltraLite Plus only allows one software used in one computer at one time. You can install the software in the second computer, but prior to run the software at second computer, you must deactivate the software from the first computer. 

There are 3 ways to deactivate the BarTender.

1. Use an Internet Connection on this PC:
If your computer has internet access, please select “Use an Internet Connection on this PC”. Please run the "Activation Wizard" from Start | Programs | BarTender group then click "Deactivation" to deactivate the software in first computer.

2. Use a browser on another PC:
You can deactivate the BarTender through internet, using our web site.
Please key in the codes in our web site http://license1.seagullscientific.com./deactivate/Default.aspx to deactivate your product. In the Activation Wizard, please also click “Finish” button to deactivate the BarTender.

3. Call us to do a phone deactivation:
If you couldn’t deactivate the BarTender through Internet or Web Site, please send us the Deactivation Code and we will deactivate the product for you.

Note:
Normally users only activate BarTender once after they install it on a specific computer. In some special case, user will activate BarTender more than once because they need to move BarTender to another computer. Hence BarTender provides 3 Significant Activation allowances for our users.
Number of Significant only counts if you try to actvate BarTender on different computer.
Example 1: Move BarTender from computer A to computer B then it counts as one activation. If you move BarTender from computer B to computer C then it counts as another activation and the total number of activation is two.
Example 2: Move BarTender from computer A to computer B then it counts as one activation. If you move BarTender from computer B back to computer A then it also counts another activation and the total number of activation is two.
If you keeps activate BarTender on the same computer then it only counts as one Significant Activation.

For downloading label format to printer, BarTender does not support downloading True Type Font into the printer. So for the download label format, please do not use TTF font.

Note: Please use BarTender software V7.75 build 1909, Seagull driver 7.05-M-5 version and later versions for downloading the label format to printer.

In the following example, there are two prompt text fields (Text2, Text4 objects) are set to prompting for input from the keyboard. The other two barcode fields (Bar code 1, Bar code 2) are linked to the Text2 and Text4 respectively.

Add a fixed text object (Text1) for Mode:. Add a fixed text object (Text3) for Serial:

For Text2 object, enter “TTP-245” in the Default Reply: text box.

Add a Barcode1 object and link it to the Text2 field by following steps.

Add a Barcode1 object to the label format. Double click the BarCode1 object and click Bar Code tab.

 Click Data source tab and select “Label Object String”.

Select object name to link. In this example, the barcode is linked to Text2. Then click OK.

Add another variable text field called “Text4” and add a barcode object (Barcode2) link to the Text4 field according to above procedures.

Download label format to printer

Click “File | Export Printer Code Template | TSC KP-100/200…”, and click “Export” to download the label format to printer.

1. Install Seagull Driver.

2. Right click on the printer icon and select “Properties…”
3. Click on the “Port” tab and select the PC serial port (COM1, COM2…)which is connected to keyboard.
4. Click “Port setting…” button to setup the serial port parameters. 
Please select 9600 bps, None parity, 8 data bits, 1 stop bit, hardware handshaking.

5. Connect the RS-232 cable between PC COM1 and KU-007 Plus COM2 port. Connect KU-007 Plus COM1 port to printer then turn on printer power.
Setup KU-007 Plus COM1 and COM2 port communication parameters by holding keyboard ALT+F1 keys. 
(Keyboard COM2 port is the serial port mounted on the keyboard case; Keyboard cable connected with keyboard is keyboard COM1 port)
6. Run BarTender software.
7. Click File | Print to select the printer driver.
8. Open the label format. In this example, there are four fields (Item No., Key:, Date: and Person and 4 fields) for input data.

9. Double click on each input data fields (IA001, PKC12345, 2007/01/29, Name) and do following setting.
Set Screen data for the each input field. Click “More options”

Enable “Prompt at print time”. Enter the prompt at the “Print time user prompt” text box then click “Close” button.
10. Click File | Print to show the print dialog box.

Click Options button, the following dialog box will be shown on display.

Click “Data Source” then following dialog box will show on the display.

11 Do the same setting procedures for “Numbers of serialization” Options.
12. After set the prompt of each input fields, save the label format. Click File | Export Printer Code Template | TSC KU-007 Plus (SRAM)

13. Make sure COM1 (or other serial port) is assigned to download label format to KU-007 Plus.

14. Click Export button to download the label format to KU-007 Plus.
15 Press “Form” key on KU-007 Plus upper right keypad to check if the label file is downloaded in the keyboard.
Note:
(1). You will hear a beep sound if keyboard received the label format. In case the label format is not downloaded into keyboard, 
please check if the baud rate and other communication parameters are set properly.
16. Use KU-007 Plus up and down arrow keys to scroll the file list to the download label format and press Enter key to run the program.

test

Yes, you can.
1.  Start the LabelView and select the Edit, click the "Label setup" (or "Ctrl+L") to arrange the Label setting. 
2. Select the OPTION leaf and then you will see the "Increment Method" option, please select "Hexadecimal". 
3.  If you wnat to set a increment text or barcode, the software will send the value by hexadecimal. 

Please refer the below figure:

Actually, TSPL and TSPL2 support full ASCII code in CODE-39 barcode.

1. Click Start > Printers and Faxes.

2. Click Help > Help and Support Center.

3. Click the Search tab. Search for the term kernel mode.

4. Click the Search tab. Search for the term kernel mode.

5. Several topics will be found in the search. Select the entry titled "Block the installation of kernel-mode drivers" and click the Display button.

6. Use the shortcut in the help topic to open the Group Policy Object Editor. Double-Click Computer Configuration.

7. Double-Click Administrative Templates.

8. Double-Click Printers.

9. Right-Click the entry titled "Disallow installation of printers using kernel-mode drivers" and select Properties.

10. Select the Disabled setting by clicking the radio button next to the setting. Click Apply, then OK to exit the dialog box.

TSPL2, EPL2, ZPL2 printer languages are supported.

No, TTP-243 Plus/Pro series does support ZPL2 emulation. TSPL and EPL2 printer languages are supported by TTP-243 Plus/Pro series.

The print speed has been upgraded from 5 ips to 7 ips.

TTP-243 Pro series has faster processor, more flash and SDRAM than TTP-243 Plus series. The standard interfaces are USB and serial ports. Parallel and serial interfaces are factory option.