Frequently Asked Questions

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Product operation
- How to setup printer print server by DiagTool?
  - You can use this Utility to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.
    - Using USB interface to setup Ethernet interface
      
      Connect the USB cable between the computer and the printer.
      
      Turn on the printer power.
      
      Double click on the Diagnostic utility iconto start the software.
      
      The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.
      
      Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to setup the IP address, subnet mask and gateway for the on board Ethernet.
    - Using RS-232 interface to setup Ethernet interface
      
      Connect the computer and the printer with a RS-232 cable.
      
      Turn on the printer power.
      
      Double click on the Diagnostic utility iconto start the software.
      
      Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.
      
      Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP address, subnet mask and the gateway for the on board Ethernet.
    - Using Ethernet interface to setup Ethernet interface
      
      Connect the computer and the printer to the LAN.
      
      Turn on the printer power.
      
      Double click on the Diagnostic utility iconto start the software.
      
      Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.
      
      Click the “Discover Device” button to explore the printers that exist on the network.
      
      Select the printer in the left side of listed printers, the correspondent IP address will be shown in the right side “IP address/Printer Name” field.
      
      Click “Change IP Address” to configure the IP address obtained by DHCP or static.
      
      The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to apply settings.
      Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name” to apply changes.
      Note: After clicking the“ Set Printer Name” or“ Set IP” button, printer will reset to take effect the settings.
      
      Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.
- How to initialize printer by DiagTool?
  - 1. Connect PC and printer by RS232, USB, parallel or Ethernet cable. Turn on the printer.
    2. Double click on the Diagnostic utility icon to start the software.
      You can get this tool from the driver CD or to download from our website.
    3. Select the PC interface connected with bar code printer then chick the “Setup” button. (Default setting is USB interface)
    4. Click the “Factory Defaut” button.
    5. The printer will initialize the settings and restore the settings to factory default.
- How to do printer self-test by DiagTool?
  - 1. Connect PC and printer by RS232, USB, parallel or Ethernet cable. Turn on the printer.
    2. Double click on the Diagnostic utility icon to start the software.
      You can get this tool from the driver CD or to download from our website.
    3. Select the PC interface connected with bar code printer then chick the “Setup” button. (Default setting is USB interface)
    4. Click the “Configuration Page” button.
    5. The printer will print current printer configuration to the label for self-test.
- How to calibrate the media sensor by DiagTool?
  - 1. Connect PC and printer by RS232, USB, parallel or Ethernet cable. Turn on the printer.
    2. Double click on the Diagnostic utility icon to start the software.
      You can get this tool from the driver CD or to download from our website.
    3. Select the PC interface connected with bar code printer then chick the “Setup” button. (Default setting is USB interface)
    4. Click the “Calibrate Sensor” button.
    5. Select the media type (Gap/Black mark/Continue) and calibration type (Auto/Manual) to calibrate the sensor specified in the printer setup group media sensor field.
      For the general media you only need to select the media type then click the “Calibrate” button.
    6. For gap or black mark type media, the printer will feed 2 to 3 labels to calibrate the sensor sensitivity automatically.
      For continue media, the printer will not feed the label to calibrate the sensor sensitivity automatically.
- Do TTP-244 Plus, TTP-245 series, TTP-246M Plus, TTP-2410M series, TTP-644M series, TTP-384M series support DiagTool printer utility?
  - Yes, the above models support DiagTool. DiagTool V1.19 is supported since firmware V6.60 and later versions. DiagTool V1.28 is supported since firmware V6.78 and later versions.
- Does TTP-243 Plus series support DiagTool printer utility?
  - No, TTP-243 Plus series does not support DiagTool utility.
- How to download and clear files to KU007 Plus?
  - Case I : Download files to flash and clear
    A. Download files:
    1. Press Alt + D keys.
    2. Press downward (↓) key to select "DOWNLOAD FILES".
    3. Press Enter key, you will see "DOWNLOAD PROGAM WAITTING DATA..." message on LCD.
    4. In Dos mode C:copy filename/b com1.
    
    B. Delete files:
    1. Press Alt + D keys.
    2. Press downward (↓) key to select "ERASE FILES".
    3. Press Enter key, you will see "ARE YOU SURE TO KILL ALL FILES? (Y/N)" message on LCD.
    4. Press Y key. You can erase all of the flash files.
    
    Case II : Download files to SRAM and clear
    A. Download files:
    1. In Dos mode
    C:copy filename/b com1
    
    B. Delete files:
    1. Press Alt + F2 keys.
    2. Press downward (↓) key to select the file that you would like delete, press "CLEAR", you will see "DELETE FILE? (Y/N)" message on LCD.
    3. You can erase single file in the SRAM.
- How to program and print a data file?
  - Example program:
    
    DOWNLOAD "OPEN1.BAS"
    
    SIZE 4.00,4.00
    
    GAP 0.12,0.0
    
    CLS
    
    SPEED 2
    
    DENSITY 13
    
    SET CUTTER OFF
    
    SET PEEL OFF
    
    SET DEBUG LABEL
    
    DIRECTION 0
    
    REFERENCE 0,0
    
    OPEN "DATA1",1
    
    SEEK 1,0 :B
    
    READ 1,ITEM$,PRICE,QTY TEXT 10,10,"4",0,1,1,"
    
    OPEN, READ, EOF() COMMAND
    
    TEST" BOX 98,48,502,514,2 A$="ITEMS:"+ITEM$ B$="PRICE:"+STR$(PRICE)
    
    C$="QTY:"+STR$(QTY) TEXT 128,114,"2",0,1,1,A$
    
    TEXT 130,198,"2",0,1,1,B$
    
    EXT 132,268,"2",0,1,1,C$
    
    BARCODE 132,365,"39",96,1,0,2,4,"PRICE-2000"
    
    PRINT 1
    
    I=EOF(1)
    
    IF I=0 THEN GOTO B
    
    EOP
    
    MOVE
    
    Example of data file:
    
    DOWNLOAD "DATA1",59,
    
    COMPUTER 2000 15
    
    MONITOR 3000 30
    
    KEYBOARD 4000 40
    
    Note:
    
    1. Each data field is separated by 0Dh and 0Ah.
    
    2. Please download the program file to printer first then send the data file DATA1 to printer.
    
    To print label file, please enter following command to recall program.
    
    C:>COPY CON LPT1
    
    OPEN1
    
    C:>
- How to setup printer serial port baud rate?
  - Please follow the steps below to change the printer baud rate:
    
    1. Enter Windows command prompt mode.
    
    2. Type following command
    
    C:>COPY CON LPT1
    
    SET COM1 9600,N,8,1
    
    C:>
    
    For more information about SET COM1 command, please refer to TSPL/TSPL2 programming manual.
- How to download data to the printer?
  - For TSPL:
    
    1. Start windows command prompt mode
    
    2. Send the file header to printer
    
    DOWNLOAD "FILENAME", FILESIZE,...
    
    3. Save the downloaded file
    
    MOVE
    
    or
    
    DOWNLOAD F, "FILENAME", FILESIZE,...
    
    (2) Save to flash memory module
    
    REDRAW "FILENAME", FILESIZE,...
    
    For TSPL2:
    
    1. Start windows command prompt mode
    
    2. Send the file header to printer
    
    DOWNLOAD "FILENAME", FILESIZE,...
    
    3. Save the downloaded file
    
    (1) Save to flash memory
    
    MOVE
    
    or
    
    DOWNLOAD F, "FILENAME", FILESIZE,...>
    
    (2) Save to flash memory module
    
    DOWNLOAD E "FILENAME", FILESIZE,...
    
    For more information, please refer to TSPL/TSPL2 programming manual.
- How to use the TTP-247 printer?
Labeling software
- Does BarTender V8.01 support Windows 7 platform?
  - It can be used with Windows 7, but we recommend to upgrade the software to BarTender UltraLite V9.2.
- In the TTP-245 Plus specification, the max. printing length is 90 inches (2286 mm), why only 65 inches (1650 mm) are allowed to enter for label size in BarTender?
  - This is the BarTender software issue. BarTender V8.01 supports up to 65 inches only. Since BarTender V9.2, it supports label size up to 90 inches.
- How to re-activate the BarTender UltraLite Plus at second computer?
  - Due to BarTender UltraLite Plus only allows one software used in one computer at one time. You can install the software in the second computer, but prior to run the software at second computer, you must deactivate the software from the first computer.
    
    There are 3 ways to deactivate the BarTender.
    
    1. Use an Internet Connection on this PC:
    If your computer has internet access, please select “Use an Internet Connection on this PC”. Please run the "Activation Wizard" from Start | Programs | BarTender group then click "Deactivation" to deactivate the software in first computer.
    
    2. Use a browser on another PC:
    You can deactivate the BarTender through internet, using our web site.
    Please key in the codes in our web site http://license1.seagullscientific.com./deactivate/Default.aspx to deactivate your product. In the Activation Wizard, please also click “Finish” button to deactivate the BarTender.
    
    3. Call us to do a phone deactivation:
    If you couldn’t deactivate the BarTender through Internet or Web Site, please send us the Deactivation Code and we will deactivate the product for you.
    
    Note:
    Normally users only activate BarTender once after they install it on a specific computer. In some special case, user will activate BarTender more than once because they need to move BarTender to another computer. Hence BarTender provides 3 Significant Activation allowances for our users.
    Number of Significant only counts if you try to activate BarTender on different computer.
    Example 1: Move BarTender from computer A to computer B then it counts as one activation. If you move BarTender from computer B to computer C then it counts as another activation and the total number of activation is two.
    Example 2: Move BarTender from computer A to computer B then it counts as one activation. If you move BarTender from computer B back to computer A then it also counts another activation and the total number of activation is two.
    If you keeps activate BarTender on the same computer then it only counts as one Significant Activation.
- Download BarTender (V7.75~V9.2) label format to printer by “Export Printer Code Templeate | TSC KP-100/KP-200” feature
  - For downloading label format to printer, BarTender does not support downloading True Type Font into the printer. So for the download label format, please do not use TTF font.
    
    Note: Please use BarTender software V7.75 build 1909, Seagull driver 7.05-M-5 version and later versions for downloading the label format to printer.
    
    In the following example, there are two prompt text fields (Text2, Text4 objects) are set to prompting for input from the keyboard. The other two barcode fields (Bar code 1, Bar code 2) are linked to the Text2 and Text4 respectively.
    
    Add a fixed text object (Text1) for "Mode:". Add a fixed text object (Text3) for "Serial:".
    
    For Text2 object, enter “TTP-245” in the Default Reply: text box.
    
    Add a Barcode1 object and link it to the Text2 field by following steps.
    
    Add a Barcode1 object to the label format. Double click the BarCode1 object and click Bar Code tab.
    
    Click Data source tab and select “Label Object String”.
    
    Select object name to link. In this example, the barcode is linked to Text2. Then click OK.
    
    Add another variable text field called “Text4” and add a barcode object (Barcode2) link to the Text4 field according to above procedures.
    
    Download label format to printer
    
    Click “File | Export Printer Code Template | TSC KP-100/200…”, and click “Export” to download the label format to printer.
- How to download the BarTender Label Format to KU-007 Plus keyboard?
  - 1. Install Seagull Driver.
    
    2. Right click on the printer icon and select “Properties…”
    3. Click on the “Port” tab and select the PC serial port (COM1, COM2…)which is connected to keyboard.
    4. Click “Port setting…” button to setup the serial port parameters.
    Please select 9600 bps, None parity, 8 data bits, 1 stop bit, hardware handshaking.
    
    5. Connect the RS-232 cable between PC COM1 and KU-007 Plus COM2 port. Connect KU-007 Plus COM1 port to printer then turn on printer power.
    Setup KU-007 Plus COM1 and COM2 port communication parameters by holding keyboard ALT+F1 keys.
    (Keyboard COM2 port is the serial port mounted on the keyboard case; Keyboard cable connected with keyboard is keyboard COM1 port)
    6. Run BarTender software.
    7. Click File | Print to select the printer driver.
    8. Open the label format. In this example, there are four fields (Item No., Key:, Date: and Person and 4 fields) for input data.
    
    9. Double click on each input data fields (IA001, PKC12345, 2007/01/29, Name) and do following setting.
    Set Screen data for the each input field. Click “More options”
    
    Enable “Prompt at print time”. Enter the prompt at the “Print time user prompt” text box then click “Close” button.
    10. Click File | Print to show the print dialog box.
    
    Click Options button, the following dialog box will be shown on display.
    
    Click “Data Source” then following dialog box will show on the display.
    
    11 Do the same setting procedures for “Numbers of serialization” Options.
    12. After set the prompt of each input fields, save the label format. Click File | Export Printer Code Template | TSC KU-007 Plus (SRAM)
    
    13. Make sure COM1 (or other serial port) is assigned to download label format to KU-007 Plus.
    
    14. Click Export button to download the label format to KU-007 Plus.
    15 Press “Form” key on KU-007 Plus upper right keypad to check if the label file is downloaded in the keyboard.
    Note:
    (1). You will hear a beep sound if keyboard received the label format. In case the label format is not downloaded into keyboard,
    please check if the baud rate and other communication parameters are set properly.
    16. Use KU-007 Plus up and down arrow keys to scroll the file list to the download label format and press Enter key to run the program.
- Download the BarTender (V9.3~V9.4) label format to printer by “Export Printer Code Templeate TSC KP-100KP-200” feature
  - Please refer to here.
- Download the BarTender (V10.0~) label format to printer by “Export Printer Code Templeate TSC KP-100KP-200” feature
  - Please refer to here.
Windows driver
- How to install Driver under Windows Server 2003?
  - 1. Click Start > Printers and Faxes.
    
    2. Click Help > Help and Support Center.
    
    3. Click the Search tab. Search for the term kernel mode.
    
    4. Click the Search tab. Search for the term kernel mode.
    
    5. Several topics will be found in the search. Select the entry titled "Block the installation of kernel-mode drivers" and click the Display button.
    
    6. Use the shortcut in the help topic to open the Group Policy Object Editor. Double-Click Computer Configuration.
    
    7. Double-Click Administrative Templates.
    
    8. Double-Click Printers.
    
    9. Right-Click the entry titled "Disallow installation of printers using kernel-mode drivers" and select Properties.
    
    10. Select the Disabled setting by clicking the radio button next to the setting. Click Apply, then OK to exit the dialog box.
- TSC Seagull drivers certified for Windows 7
  - - TSC Seagull driver certified by Windows 7
    - Supported platforms:
    
    - Windows 7 x86
    
    - Windows 7 x64
    
    - V7.3.1M-0 Seagull driver posted on the Windows Update Website
    - Supported printers:
    
    - Existing printers
    
    - New printers:
    
    * TTP-2410M Pro series
    
    * ME240 series
    
    * TA200 series
    
    * Alpha-3R series
    
    - No CDs required for driver installation when connected to internet
    Please press here for downloading more detail information.
    News/Events for TSC Windows drivers pass Microsoft Windows^TM hardware certification testing.
Others
- What printer languages are supported by TTP-244 Plus, TTP-245 Plus, TTP-247, TTP-2410M, TTP-246M Plus, TTP-644M Plus, TTP-384M series?
  - TSPL2, EPL2, ZPL2 printer languages are supported.
- Does TTP-243 Plus/Pro series support ZPL2 emulation?
  - No, TTP-243 Plus/Pro series does support ZPL2 emulation. TSPL and EPL2 printer languages are supported by TTP-243 Plus/Pro series.
- What is the difference between TTP-247 series and TTP-245 Plus?
  - The print speed has been upgraded from 5 ips to 7 ips.
- What are the differences between TTP-243 Pro series and TTP-243 Plus series?
  - TTP-243 Pro series has faster processor, more flash and SDRAM than TTP-243 Plus series. The standard interfaces are USB and serial ports. Parallel and serial interfaces are factory option.