Support Request

For further information or technical support about TSC products, please fill in this form and we will contact you shortly.
Same as user/partner information
*First name:
*Last name:
*Company:
*Tel:
*E-mail:
*Country:
*Model:
*Serial number:
*Purchase date:
*Reseller:	Yes No
*Firmware version:
*PC operating system:	(WinXP, Vista, Win7, Red Hat….)
*OS version:
*Service pack:	(SP1, SP2….)
Printed by TSC labeling software & driver
*Software:
*Software version:	(Please fill in the version & build number)
*Driver:	(Seagull driver, Nice driver…..)
*Driver Version:	(Please fill in the version & build number)
Printed by own software & driver
*Software & version:
*Development tool:	(VC#, VB….)
*TSC DLL library version:
*Printer language:	TSPL EPL2® ZPL® DPL® Others This field is required.
*Prining method:	Direct thermal Thermal Transfer This field is required.
*Media registration:	Die cut (gap) Black mark, notch (Black mark) Continuous This field is required.
*Media width/height:
*Gap/Black mark height:
*Print speed:
*Density:
*Interface:	USB Parallel RS-232 Ethernet USB host PS/2 GPIO This field is required.
* Error message	(Error message can be identified by diagTool):
	Head open Paper jam Out of paper Ribbon end Ribbon encoder Pause Other error This field is required.
Other error:
Support request details:
Label file/program upload: