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Warranty Policy

TSC Auto ID Technology Co., Ltd. warrants to the Customers that under normal use and service, the following products and parts purchased hereunder shall be free from defects in material and workmanship for the following periods from the date of invoice to the Customer or, if the Customer is not able to provide the proof of invoice, then the date of shipment from TSC Auto ID Technology Co., Ltd..

Products

Warranty period

Label printer

Printer (excluding print head, platen roller, cutter, peeler, internal rewinder)

24 months

Print head (shipped with printer)

12 months or 1 million inches whichever comes first

Platen roller (shipped with printer)

12 months or 2 million inches whichever comes first

Automatic cutter (shipped with printer and spare part)

12 months 

Peeler module (shipped with printer and spare part)

12 months or 2 million inches whichever comes first

Internal rewinder (shipped with printer and spare part)

12 months or 12 million inches whichever comes first

Keyboard KP-200 Plus/Smart keyboard KU-007 Plus

12 months

Scanner series (HCS200 Series)

60 months

Battery

12 months

Spare parts

3 months

Options

12 months

Internal rewinder option    

12 months or 12 million inches whichever comes first

Care label cutter 

12 months or 400,000 cuts whichever comes first

Color label printer

Printer (excluding print head, cutter)

12 months**

Print head***

12 months or 100 km**** whichever comes first**

Automatic cutter

12 months**

Consumables (ink tank, maintenance cartridge, manual cutter blade) 

No warranty

Spare parts

No warranty

The terms above may differ based upon different geographic regions/countries.
*Except for the linerless cutter, all TSC regular/heavy duty/care label cutters DO NOT cut on media with glue. For more details, please refer to the cutter specification in the User's manual

**The warranty period started from the date of invoice to the end customer. In case the invoice is not available, the warranty period starts from the date of shipment from the factory.

** *Print head warranty coverage:
1.Nonfunctional nozzles 4 nozzles/ print head is acceptable. 
2.Shall recover to 4 single missing dots/ print head by cleaning when more than 4 single missing dots appear.
3.The warranty does not cover; (a) Defects or damage resulting from use of products other than in the normal customary manner; (b) Defects or damage from misused, accident , improper operation, improper storage or improper maintenance (c) Damage caused by the use of incompatible consumables or non-TSC inks.

****100 km: 
Equals to 1 million 4"*3" labels printing.

Service Option Warranty Program

You can purchase the Service Option warranty that adds up to three years to your printer's original coverage within 30 days of your initial barcode printer purchase. During the extended warranty period, TSC will keep your critical printing applications running without interruption. The warranty period commences on the date of original purchase by the buyer (end user), other than for purposes of resale.

The Service Option Warranty Program lets you select a coverage period of up to three years include or exclude the consumable parts e.g. print head and platen roller.

The Service Option Warranty Program offers the following features:

  • Quick Response Time
  • Preventative Maintenance
  • A Broad Choice of Contract Duration Options
  • Ease of Purchase and Registration

For more information, please download.